Delete Your Account - POP Remote

1. About This Page

This page explains how to request deletion of your POP Remote account — the Android remote desktop app published on Google Play — together with the data associated with it. It also sets out exactly what is deleted, what we are required to keep, and for how long.

POP Remote is published and operated by:

APLAUSO QUANTUM - TECNOLOGIAS, UNIPESSOAL, LDA
Rua Ferreira de Castro 11
2605-761 Casal de Cambra
Portugal
Account deletion and privacy enquiries: privacy@oikostech.io

Deleting your account is free, and we will not ask you to justify the request. For the wider picture of what we process and why, see our Privacy Policy.

2. How to Request Deletion

There are three ways to delete your account:

In the app: open POP Remote → Settings tab → Account → Delete account. Immediate.
Right here on this page: sign in below and type DELETE to confirm. Immediate.
By email: follow the steps below. Use this if you've lost access to the app or your sign-in — a person reviews and actions it within 30 days.

Email us from your account address Send a message to privacy@oikostech.io with the subject “Delete my POP Remote account”. Send it from the email address you sign in with — that is how we confirm the request is really yours. ✉️ privacy@oikostech.io
Include your user ID (optional, but it speeds things up) Open POP Remote, go to the Settings tab → Account. The screen shows the email address you signed in with and your User ID. Copy that ID into your email.
We confirm it is you If the request does not come from the account's own email address, we will reply asking you to verify ownership before we do anything. We will never delete an account on an unverified request.
We delete, and tell you when it is done We action the deletion and email you a confirmation. We complete deletion requests within 30 days of verifying the request.

Delete right now from this page

Sign in with the same account you use in the app, type DELETE to confirm, and your account and its data are deleted immediately — no waiting on an email.

Type DELETE to confirm

Two things to do yourself first.

Cancel your subscription in Google Play. Deleting your POP Remote account does not cancel a Google Play subscription and does not trigger a refund. Cancel it at play.google.com/store/account/subscriptions before or after you write to us.
Uninstall the app, or clear its data. Your saved connections, hostnames and remote desktop passwords live only on your phone — we never receive them and cannot delete them for you. Uninstalling POP Remote, or using Android Settings → Apps → POP Remote → Storage → Clear storage, removes them.

3. What Is Deleted

The in-app and on-page routes delete the items below immediately. The email route is actioned by a person against a documented internal procedure, within 30 days of verifying your request. Either way, the following are deleted:

Data	What happens
Your sign-in account — your name, email address and the account identifier issued by our identity provider (Microsoft Entra External ID)	Deleted. You lose access immediately and can no longer sign in. As a safeguard against mistaken or fraudulent requests, our identity provider keeps a recoverable copy in a suspended state for up to 30 days, after which it is permanently erased. We can purge it sooner if you ask us to.
Your subscription entitlement record — the row that links your account to an active POP Remote plan	Deleted. (The underlying Google Play purchase record is separate — see section 4.)
Usage and quota telemetry — AI Task counts, feature usage and quota state held against your account	Deleted.
Analytics and crash records associated with your account	Deleted where they can be linked to you. Records that carry only a random per-installation identifier and no account link expire on their own schedule (analytics up to 14 months, crash reports up to 90 days).
Support correspondence	Deleted on request, unless we still need it to resolve an open enquiry or to defend a legal claim.

4. What Is Kept, and For How Long

A small amount of data survives account deletion. In each case we are either legally required to keep it, or it was never ours to delete.

Data	Why it is kept	Retention period
Subscription and billing records (invoices, transaction records)	Legal obligation under Portuguese tax and accounting law. We cannot delete these on request — GDPR Article 17(3)(b) allows us to keep them.	10 years from the end of the relevant tax year.
AI Task screenshots and task text (only if you used AI Tasks)	Never stored by us. Microsoft retains a copy for abuse monitoring of its AI service.	Deleted by Microsoft after up to 30 days, independently of your account.
Voice command audio (Premium feature only)	Never stored by us. Same Microsoft abuse-monitoring copy as above.	Up to 30 days, then deleted.
Your saved connections, hostnames and remote desktop passwords	Held in encrypted storage on your device only. They are never transmitted to us, so there is nothing for us to delete.	Until you delete the connection, clear the app's data, or uninstall the app.
Your Google Play purchase history	Held by Google as the seller of record, under Google's own terms.	Governed by Google's Privacy Policy, not by us.
Anonymised or aggregated statistics	Cannot be linked back to you or to any individual.	Retained indefinitely.

5. What Deletion Does Not Do

It does not cancel your subscription. Cancel it in Google Play, or you may continue to be charged. See section 2.
It does not delete your Google or Microsoft account. If you signed in with Google, we only ever received your name and email address; deleting your POP Remote account removes our copy and nothing else.
It does not touch the computers you connect to. POP Remote is a client. Nothing on your remote PCs or Macs is affected.
It does not remove the app or its local data from your phone. Uninstall the app to do that.

6. Deleting Data Without Deleting Your Account

If you want to stop analytics and crash reporting but keep your account, you do not need to contact us at all: open POP Remote, go to the Settings tab and turn off Share usage and crash data. The change takes effect immediately on that device.

You also have the right to access, correct, export or restrict the processing of your data. Those rights, and how to exercise them, are described in section 9 of our Privacy Policy.

7. Contact

APLAUSO QUANTUM - TECNOLOGIAS, UNIPESSOAL, LDA
Rua Ferreira de Castro 11, 2605-761 Casal de Cambra, Portugal
Account deletion and privacy: privacy@oikostech.io
General support: support@oikostech.io

We respond to deletion requests within one month, as required by the GDPR. If you are not satisfied with how we handle your request, you may complain to the Comissão Nacional de Proteção de Dados (cnpd.pt) or to the data protection authority in your own country.